Frequently Asked Questions
Everything you need to know about shopping at The Hanger.
Where can I collect my order?
All orders can be collected directly from The Hanger store located within the Students’ Union building during standard operating hours.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email once your package has been dispatched.
What is your return policy?
We offer a 14-day return policy for unworn items with original tags attached. Please bring your receipt or order confirmation to the store for a full refund or exchange.
Do you offer student discounts?
As the Students’ Union store, our prices are already optimized for student budgets. Keep an eye on our social media for seasonal sales and exclusive Union member promotions.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and Union-specific student cards where applicable.
Are your products ethically sourced?
Yes, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure our fashion is both stylish and responsible.